FAQs and Troubleshooting
IN THIS ARTICLE:
Find out which browsers are supported, how to bookmark Spectra, what to do if you do not receive your user validation email, and how to reset your password,
What browsers are supported?
| Google Chrome | Recommended | |
| Firefox | Supported | |
| Internet Explorer | Limited Support | |
| Microsoft Edge | Limited Support |
How do I bookmark Spectra?
| US Users |
| Please use the following URL to log in: https://spectra.lighthouseglobal.com |
| UK Users |
| Please use the following URL to log in: https://spectra-uk.lighthouseglobal.com |
To bookmark the login page, use the exact link above. Bookmarking after you are logged in will include temporary characters which will prevent future login attempts.
I did not receive my user validation email
Check your Junk folder. This email comes directly from Spectra <donotreply@lighthouseglobal.com>.
Mark this sender as 'Not Junk' in order to receive future emails from the application.
How do I reset my password?
- Go to the login page and click Don’t remember your password?
US login
UK login
- Enter your email and click SEND EMAIL
You will receive an email containing a link to reset your password.
How do I submit a support request?
Click on Contact Support and fill in the form. Download and fill out a Conflict Check form
